Capital Health: Focus and Honesty Lead to Improved Star Rating

July 25, 2017

It had been two years since Capital Health, a two-hospital health system, had a vice president of quality. Like many other companies today, the system decided to use a matrix model to manage the function, with several different leaders and all Capital Health employees sharing responsibility for maintaining quality.

While using this matrix approach, the health system realized they were potentially heading toward a “1 star” rating.

Unsure of what to do next, Capital Health partnered with Premier, Inc. to perform a gap assessment.

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Bon Secours Health System Reduces Surgical Site Infections by 35% in 3 Months; Annualized Savings Top $655,000
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Concerned about hospital-acquired infections, Bon Secours Health System partnered with Premier’s Clinical P...

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